1. What Data We Collect
We collect information to operate effectively and provide you with the best experience. The types of data we collect include:
- Communication Data: Name, phone number, email address, and company name provided by you via contact forms or the chat widget.
- Chat Logs: The history of your conversation with our AI-powered assistant (Typebot) is stored to provide context to our support team.
- Technical Data: IP address, browser type, device information, and interaction data (pages visited). This is collected automatically via cookies.
2. Purpose of Processing
We do not use your data for marketing newsletters or sell it to third parties. Your data is used strictly for:
- Processing Inquiries: To answer your questions and prepare commercial offers regarding our security services.
- Service Provision: To fulfill contractual obligations if you order services from us.
- Automation: To efficiently transfer your request from the website to our internal CRM using automated workflows.
- Security & Analytics: To protect our website from cyber threats and analyze traffic to improve user experience.
3. Third-Party Data Processors
To operate a modern and efficient website, we share data with trusted third-party service providers. By using our website, you acknowledge that your data may be processed by:
- Make (Celonis, s.r.o.): Used for workflow automation (connecting website forms to our database). Data is processed and stored within the EU (Dublin) region. Legal basis: Legitimate Interest.
- Airtable (Formagrid Inc): Used as our secure internal database (CRM) to store client inquiries. Data is stored in the US. Safeguards: Transfers are protected by Standard Contractual Clauses (SCC) approved by the European Commission, ensuring GDPR compliance.
- Typebot & AI Models: Used to power the chat widget. Your messages are processed by Artificial Intelligence models to generate responses. Note: Please do not share sensitive personal information (e.g., passwords, financial data) with the chatbot.
- Google Analytics: Used for anonymous statistical analysis of website traffic. Legal basis: Your explicit consent via the Cookie Banner.
International Data Transfers
Some of our partners (specifically Airtable and Google) are located outside the European Economic Area (EEA). We ensure your data remains protected by using Standard Contractual Clauses (SCC), which legally bind these providers to uphold European data protection standards.
Data Retention
We retain personal data only as long as necessary:
- Inquiries: Stored for 2 years to track communication history.
- Client Data: Stored for the duration of the contract plus the statutory retention period required by Latvian tax and accounting laws.
- Cookies: Stored for the period specified in our Cookie Banner settings.
Your Rights
Under GDPR, you have the right to: Access the personal data we hold about you. Rectify incorrect or incomplete data. Delete your data ("Right to be forgotten"), unless we are legally obligated to keep it (e.g., for tax purposes). Withdraw Consent for cookies at any time via the website settings. Lodge a complaint with the Latvian Data State Inspectorate (Datu valsts inspekcija) if you believe your rights have been violated.
